WHAT IS YOUR RETURN POLICY?
Our goal is to make sure you are completely satisfied with the products you order and your experience with UXO Supplements. We stand behind our products with a 100% money-back guarantee. If you are unhappy with any of our products, for any reason, it can be returned for a FULL REFUND (minus shipping costs).
If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can setup an exchange for another product located in our store at similar pricing. The refund issued or exchange of product is for the price of the product only and does not include any shipping fees charged for delivery.
If a product you receive is damaged during delivery, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. and E.U. customers to retrieve the item.
If a clothing item doesn’t fit properly, we’ll gladly issue an exchange for a different size, but must charge for the new shipping fee and the return shipping cost.
If the item you’d like to return was ordered more than 30 days ago, or if the item was purchased as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
MAILING IN RETURNS
To speed up the returns process, please return the product along with a copy of your invoice to UXO Supplements LLC. and annotate “Attention: Returns” on the address label.
UXO Supplements LLC.
2594 W Los Flores Ct.
Meridian, ID 83646
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed, we can issue the refund or process the in store exchange. You will be contacted by a UXO Supplements member upon receipt of your return. Refunds may take up to 7 business days to process. Purchases made at a third party retailer are handled on an individual basis.Please note that we are unable to accept returns that are dropped off by a customer at our physical locations.
Orders for in-stock merchandise will be shipped within 48 hours for delivery 2-4 business days after the order is placed, depending on your location. A physical street address and a phone number are required for all shipments.
Domestic & European Union Customers
We provide return shipping labels for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date, or any item that caused an adverse reaction (e.g., vomiting or severe headaches). Sorry, but we cannot issue return labels for issues with taste or lack of results from a product, and the customer is responsible for the cost of shipping when returning these items.
To request a return shipping label, or for more information about our Returns Policy, please contact our Customer Service department at “firstname.lastname@example.org”. Please allow up to 24 hours for response.
Unfortunately, we are unable to provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department at “email@example.com”. We’d love to help you, please allow up to 24 hours for response.
For more information about our refund policy, including expected processing times, please visit our Refunds page. If you have any additional questions, or to begin processing a return, please contact our award winning Customer Service department. We’d love to help you anytime; 24 hours a day, 7 days a week.
*All returns are subject to approval and it is the sole discretion of UXO Supplements LLC to determine if a return qualifies for a refund or exchange.